Coughlin Chevrolet of Pataskala
9000 E Broad St Columbus, OH 43062New Car Sales: (877) 290-6889
- Used Car Sales: (877) 267-6097
- Parts/Service: (800) 305-1979
Why Choose Coughlin Chevrolet of Pataskala's Service Department?
Why choose Coughlin Cars of Pataskala's Service department over independent shops or the local Quick-Lube?
"No one knows your car like your dealer"
"Coughlin Cars of Pataskala's factory trained technicians and
OEM
parts are hard to beat"
Technical Staff
The technicians at Coughlin Cars of Pataskala are
specialists; they are
manufacturer-trained and typically work only on your make of vehicle.
They have an ongoing training program for the service staff,
which includes not only the service technicians but also the service
manager, advisors and support staff. The manufacturers offer these
training programs only to their network of dealers. Coughlin Cars of Pataskala pays for these programs to keep up with the latest vehicle
enhancements and repair techniques.
A manufacturer-trained and experienced technician is
one of the Coughlin Cars of Pataskalas' biggest assets. Many of Coughlin's
technicians are both manufacturer- and A.S.E.-certified, so
don't be afraid to ask about their certifications.
Location and Convenience
Of
course, if your car needs repairs covered by its manufacturer
warranty, or is backed by a complimentary maintenance plan, then it's
worth it to drive to the dealership. Lucky for you Coughlin Car's of Pataskala is conveniently located near Columbus, Newark, Heath and Pickerington. Further, most dealer service
departments will provide a shuttle back to your office or home,
provided it's no farther than five miles or so. Ask Coughlin today about our Transportation services and how we can help you!
Guarantee on the Work
What about warranties? First, Coughlin will perform repairs for
free if your car is still under warranty. Even if you have to pay
for repairs outside the warranty period, dealers can back up their
repairs with a warranty that is good nationwide. Thus, if the repair
doesn't hold, it can be fixed free of charge at any other dealer.
The dealers can also offer manufacturer-backed extended
warranties for both new and used vehicle purchases. The
manufacturer-backed extended warranties can make service easier
because there is a large network of available dealers; this is
especially important if you plan on moving or do a lot of traveling
in your vehicle.
Dealership owners have to pay vehicle manufacturers in order to work under their banner. Since they represent the manufacturer, service departments are required to measure up to corporate standards of customer satisfaction as part of the deal. In fact, customers are often surveyed by the manufacturer or the dealership to measure their satisfaction and to handle any unresolved issues. They know that friends ask each other for recommendations.
Recalls and Service Bulletins
Dealer service departments have a distinct advantage when it comes to manufacturer recalls and technical service bulletins. Dealers automatically check for recalls when you come in for service.
Technical service bulletins (TSB), are special messages sent by a manufacturer to a dealer service department detailing a repair or special procedure for a particular problem.
Parts Quality and Price
Manufacturers and their dealers offer only OE (Original Equipment)
parts, which represent a standard of quality and engineering that
only the manufacturer can authorize. A 12-month/12,000-mile warranty
on parts and labor for repairs and/or service is not uncommon at the
dealer level. Many manufacturers offer some of the best warranties in
the business on not only the parts but also the dealer's labor to
install those parts. Learn more about Coughlin's Parts Center HERE.
Customization
Although dealers have historically stayed away from customization
and performance upgrades, this is starting to change in response to
increased consumer interest in the aftermarket. A number of
manufacturers now offer performance upgrade kits that can be
purchased from and installed by their dealers. Dealer retrofits offer
a quick and easy route to more performance, while giving you the
assurance that none of the modifications will void your car's factory
warranty.
Facilities
Dealers do have a distinct advantage when it comes to facilities.
Dealers get manufacturers' assistance with start-up costs and
equipment. They get first dibs on any of the manufacturers' newly
developed service tools, specifications and, recall and service
bulletins. That way, the manufacturer keeps the latest information on
new cars and the hardware to best service them "in-house,"
at least for a while.
Size also matters. Dealers usually have larger facilities and that
means more service bays are available to accommodate customers. This
can translate to quicker turnaround time.
Dealer facilities are often cleaner, more organized and better
maintained than smaller shops. At a dealer facility, you may find a
waiting room, clean bathrooms, a place to buy car accessories, even
the availability of drinks, snacks and television. They may even wash
your car before returning it to you. This can make the overall
experience a lot more pleasurable.
