Our Reviews

Fast

Great

Darren Mynes listened very earnestly and was very concerned and polite. We have had a battery discharging issue and this was the third visit for this(‘23 Tahoe).

Everyone was very nice and helpful

Tech was very informative and thorough. Staff was friendly and professional!

Check in was friendly, timely and efficient. The service performed was timely as well.

Rick Corvette Conti, he is a great person, he guided me on some suggestion but overall he was very helpful and genuine person. Very simple to work with the financing dept.

Scott was amazing. He looked at my appointment for Saturday and realized that it was something that needed done on Friday. He called and let me know what his concern was. I was able to take my car in on Friday and scott arranged for Fernando to drive me home so I could get back to work. He also worked it out so I only had to pay my deductible for the work.

I first saw Rick Conti on Youtube talking about Corvettes. I was looking for information on the C8 and after seeing couple of Rick's Youtube, I was feeling comfortable with contacting him. I live in NC and local Chevy dealer only sell 2 C8 a year. After couple emails and phone calls with Rick, I placed an order for a 2025 ZO6. Even though I was doing a NCM delivery, Rick still informed me about Caughlin Chevrolet. Working with Eli Winland (finance) was very easy and smooth, as we did everything by email with signing of documents. I would recommend Rick Conti and Caughlin Chevrolet for making your next Corvette. I am lucky enough to be picking up my 2025 ZO6 at NCM on Feb. 28th, it is also my 60th birthday. Awesome thank you Dave

Our purchase went very smoothly. Stephen Williams was helpful in guiding our decision to use your dealership.

Always a great job.

Quick and easy. Made the appointment online and they had me done and out within the hour.

Very prompt service…was routine maintenance but completed without issue.

Everyone was very helpful and I am very happy with the deal we received. Special thanks to John Riley and Kevin Richard for making the experience an enjoyable one.

My appt was at 10:30 and I was early. They got me right in. Took about 40 min for the oil change and tire rotation. Both guys I dealt with were very nice. When my blazer was ready, I went out and started it up and the engine light was came on. I pulled it back in and they checked it and said it was just from the oil change and they reset and I was in my way.

Rick Conti is one of a kind and I think he made this whole experience a true delight. I could talk with this man about cars all day his knowledge about corvettes is unmatched. Eli was friendly efficient and did not try to turn my pockets out for every last cent. I have purchased 18 other cars in my life and this was by far the best experience.

They checked everything I ask in a very timely manner

Dennis was great helped out with everything I need explaining everything. Was a fast and great experience

The team made my new truck buying experience AMAZING!!

Our experience with Coughlin Chevrolet of Pataskala was nothing short of amazing, from beginning to end. After numerous attempts to negotiate a fair price for our car failed with other dealerships, I contacted Mr. Riley at Coughlin. Within approximately 20 minutes, our new vehicle order was complete. We were given updates along the way and worked with Ms. McClintock to take delivery of our vehicle. Ms. MsClintock ensured our process was completed with ease and with a smile. She explained our vehicle and followed up a few days later to see it we had any questions. It will be difficult to ever purchase from another dealer. Thank you Mr. Riley and Ms. McClintock for making the process simple.

The service writer guy was amazing ! He told me about my gm points that I could use and no one has ever told me what they were or how to use them and I have had my vehicle since 2020

I appreciate the fact that my service representative always gives me an update from the service technician as to how my car is doing. I travel close to 1,000 miles per week and am not "car-savvy" so hearing that they have checked the wear on my brakes and tires allows me to travel with confidence between service appointments. Staff are always courteous and professional and get me out of there in a timely fashion.

work was done correctly and professionally at a fair price, and truck was ready when promised.

No

Great service!

The process is always so quick and easy! Thanks to John, Stacey and Eli for all of their help!

A

They had a lot of patience with me to find the car I wanted.

My first experience with John Riley and Coughlin Chevy Pataskala was when I purchased my new 2015 Silverado pickup truck. I subsequently traded the 2015 Silverado for the 2017 Silverado that I traded in for the new 2025 Equinox Activ on 2/15/2025. When I decided that I needed to go to a smaller vehicle, I contacted John Riley to discuss my options in the mid-size suvs made by Chevrolet. John ultimately teamed me up with Stanley Williams as my sales contact. Stanley’s professional demeanor and product knowledge were apparent from the moment we met. Stanley was patient and attentive to our questions as we went over the new vehicle. Stanley has a very positive quality of character that was apparent throughout our meeting. John Riley clearly has a special skill when identifying and selecting top quality sales and service personnel for his dealership. I have been around long enough to know that things are never perfect and mistakes happen and mechanical things break and need repair. Unfortunately, people complain the loudest about petty things that relate to service. Over the past decade I have purchased three new vehicles from Coughlin Chevy Pataskala. I have been pleased with each of the purchase experiences and the service after the sale has been excellent. I can also say that I have other family members who have had the same positive experiences with the Coughlin Chevy dealership in Pataskala. These positive experiences don’t just happen, they are the result of leadership and management skills such as those possessed and employed by leaders like John Riley who operate successful dealerships. Stanley Williams is to be commended for the excellent sales rep and gentleman that he is and John Riley is to be commended for being a leader who recognizes and employs excellent sales/service staff for his dealership. Best regards, Dr. John R. Carruthers, PhD

Always a professional positive attitude experienced at Coughlin. Everyone is super friendly every time I come in. It’s a 10 for me ❤️

I have not been to the dealership yet, and I already feel like the team cares about my needs and try’s to be responsive. Rick Conti has been great to work with.

All good.

John Riley made the whole experience easy and with no hassle.

Prompt and professional service.

Purchasing our new vehicle from Coughlin Chevrolet was a painless process. Everyone we dealt with at the dealership was highly professional.

Very friendly

My service is still in progress.

Check engine light stayed on. Called service department and they told me it was ok to run and would start the next morning to bring it in for my service appointment. They took care of the issue while I waited. Great service!

Working with Stacey was a pleasure! She is very nice and knowledgeable about the vehicle. She did a wonderful job of going over the features and kept us informed of any new Traverse's that met our criteria when the original one we test drove sold. She kept in touch and let us know when a new one arrived on the lot and scheduled time with us to look at it. She also worked with Eli on our specific maintenance coverage and financing needs so when we did purchase the Traverse, everything went smoothly. I appreciated the no haggling and very speedy purchase process.

We were greeted as soon as we pulled into the garage, and went over our work being done. Our oil change was done, the sheet with all of the items checked was gone over, and we paid and out the door within 45 mintes.

I called in advance and the truck was ready for me to test drive. The entire process was pleasant.

Did a good job and got me out fast

Our truck was taken in on time. Service man kept us up to date the service Told us sone maintenance we need to do Everyone seems to care about how they can help us. Definitely recommend your facility for service

You contacted me to schedule an appointment for my vehicle recall. I made the appointment and thought that while the vehicle was in the shop, I'd also have the oil changed. I made arrangements with several friends for drop off and pick up. I received a voicemail during the appointment time that the part was not in and needed to be ordered. When I picked up my vehicle, this was true. The recall part was not available but is on order and will be available at the end of March. This was frustrating as this was the purpose of the appointment. I was also shocked at the price of an oil change. The gentleman who helped me understood my frustration and gave me a discount on this service. I appreciated this gesture. Please have the part available the next time you contact me to fix the vehicle's recall airbag.

East to schedule the appointment, in & out quickly, and a nice team.

We met Stephan (our salesman) a couple weeks prior to leasing our vehicle. He made a good enough impression that we decided to come to him for a new vehicle. Stephan, Shannon, and Steve were very helpful and professional throughout our leasing process. They even offered to give us a gas loaner until we got our EV charger installed.

Staff was nice and wasn’t work with. Overall a great experience.

I called for recall warranty on my 3500 HD. We have been waiting on Chevrolet to release the fix for the transmission ecu program. Coughlin got me scheduled with in a week of me calling them. I waited on the repair and asked about a couple other items I had issues with. They looked them over and found a service bulletin on it and repaired them while my truck was reprogramming. Great transaction and timely experience.

Great customer service

Everything was great Shannon was real professional and took care of all my needs and concerns this was one of the best experiences I had buying a car.

Stephan, John & Steven were wonderful! Purchased two vehicles in a week! Everyone was great from start to finish

Done in timely fashion

The oil life was not reset on my pickup truck when it was brought in for oil change. Bringing your truck in for service and picking it up with the same 58% oil life does not make you feel like the service was completed. I trust that the work was done but it does make you feel uneasy.

Rick Conti was great. The car looked great and it was ready when promised. Rick preconfigfured a number of items to make the orientaion go smooth. The paperwork process was fast and easy.

Good pricing. Kind staff. Punctual service. Don't get much better than that.

Steph was a great car salesman & went above and beyond to help.

Service was quick and complete.

Easy appointment schedule good price.

Chase was very helpful and friendly

Fast friendly service from scheduling an appointment to finishing the job.

Thanks for the Service. See you again next year….

The oil change was not done correctly the first time. The dipstick was not replaced. So after the inconvenience of having to drive back up to dealership. The problem was resolved. I was given a refund.

Quick fast service

Filed better business complaint. Was returned a car with screws missing from enginee cover. Made an appointment told it should be two hours took two days Was giving an outrageous 500 dollar quote for a job that takes 10 minutes and a 21 dollar part. Also giving 600 dollar quote to replace two window switches again all 4 sets of oem switches runs 30 dollars maybe 45 minutes worth of work. But kept my car for two days to tell me they don't have the parts or an eta only to be charged 117 dollara. Might be the biggest scam I've ever had pulled on me going to have to a more trust worthy mechanic to check the car out to see what other components they took out of my car.

Mr Chapman was a true master salesman. He explained in detail all of our new Chevy Trax features and benefits. Thanks Mr Chapman and thanks Coughlin Automotive! Mr and Mrs Thomas Whitehead

Great service and treatment by staff. They kept me updated on progress on my vehicle.

N/a

Everyone was great to work with and my wife and I won’t go anywhere else to purchase a vehicle.

Dealing with Brian Newhouse was painless. Knowledgeable, Friendly, No Pressure. All aspects of deal delivered as promised and on time. Greg Wise and the Service Team are fantastic as well ! Highly recommended on all levels.

Great people, management and seamless, quick financing!

Everyone so nice and helpful.

Always proffesional and cortious. Always provide completedetais of service and additonal needs to keep vehicle up to date and safe drive.

Everyone at the dealership was very nice and friendly. I had a great experience.

Stan was great and so helpful with me.

No problems would shop there again

Stephan (aka Sully) was great! The Finance team and the GM are great also! 3 cars in a couple weeks purchased and we will be back!

Everything done timely and professionally

Short and sweet the way I like it.

Everything went smoothly, just an oil change. BUT, at checkout I was informed that I would be charged 2.89% additional for using a credit card. Never experienced this at a dealership. No advanced warning about this extra charge on web site (that I saw), or I would have brought cash. That used to be just the cost of doing business; probably already figured into your business plan so your getting twice the cc fee from your customers. Brilliant!! I’ll bet you lose more than the 2.89% in customers, like me, that will just use another dealership or mechanic, especially if it’s a larger repair bill. Seems greedy to me, good luck!

Was fast and service writer polite

Your people are very good at what they do

As always great service, friendly staff, on time.

Work was done on time and on budget. Everyone I dealt with was knowledgeable, polite and efficient.

I worked with Stacy and she went above and beyond to help me get what I wanted

Rick Conti and Team completed a complex task with cool thinking and a positive outlook.

Salesman was blunt and to the point …… no wiggle room …….. at least he was honest regarding trade-in ……… haven’t purchased a vehicle in 12 years so to say I was “shell shocked” is an understatement…….. Salesman was professional and courteous

Fast service, service check in was quick

Rick was Awesome, I have been looking at C8 Corvettes for years and was finaly able to pull the trigger on my first brand new Corvette. Great Prices and service. Thanks Rick

great

Service was great

Amazing

Streamlined process with the preparation of both Keith's. Would not hesitate to purchase from Coughlin again or make recommendations to others about our experience. Easiest car purchase I've ever been a part of.

Always a pleasure doing business at Coughlin Chevrolet in Pataskala Oh . Thanks so much to the team.

Very professional and kept me informed.

Everyone was. Curtious and answered my questions

Dale Chapman, the sales person went through ordering process and assisted me in ordering a 2500HD that met my use cases. He found the 2 major requirements I requested that were not obvious in the order process and that enabled me to purchase the vehicle without the fancy bells and whistles I did not require. My major disappointment was that Chevrolet did not design the tailgate for easy removal and to work as a truck based work bench. I also am not sure that when I load a ton of #2 or #3 gravel into the bed that the plastic on the inside of the tailgate would not splinter under load.

Great customer service experience

Rob and Austin were very helpful. Austin has outstanding product knowledge.

Bethany was extremely knowledgeable and made the whole process easier

Chase was great. Super helpful and eff

So far so good

In and out! That is what I like

Everything is always good. including service, However this time my oil still read 23% when I got back home. it's resolved with my questions answered.

Always a great experience at Coughlin in Pataskala. Oil change and tire rotation done before I got a few things done and ate at the shopping plaza across the street.

Always friendly and efficient!

I spoke with Keith the sales person and he found the vehicle we wanted. He had it transferred to the dealership close to the house. We did the paperwork and drove off with the vehicle. We traded in a vehicle. Everything was very smooth and easy!

The best dealership to have a factory sub installed or any GM approved item.

I was allowed to wait on my car while it was being worked on.

Shannon and Stanley both did a great job at making me feel at ease about my purchase. I would recommend those 2 gentleman to any of my friends and family.

I love going in there. It’s always a great time.

Lack of information, lots of run around, not very thorough

Fixed my problem in a timely manner.

Clean, courteous, and attentive.

Called for an appointment and they were able to get me in the same day. I dropped my car off, told them everything I needed. It was seamless.

Absolutely amazing customer service. This is why I keep coming back.

The lot was organized and full of options! Keith & John were attentive to my needs and helped me with the best options. I left with the exact vehicle I hoped for & received more benefits than I expected.

My only complaint is no one answering the phone and taking awhile to get back to you when your trying to set up an appointment.

Always positive and informative visit. Trust Coughlin service with all my needs

Everything was great except that the 3rd item that was to be checked (body shop part replacement, LOF and check codes for "Safety Restraint Service Required" warning that keeps popping up onscreen and with an alarm, wasn't fixed or is still faulty? It goes off all of the time and is extremely annoying. It has been looked at twice and all codes seem ok, however it is still happening, and I need to get it fixed so that it will stop the alerts.

Great service, we're ready when I pulled in

Great service, speedy

After waiting nine months to get my windshield installed ( most of which was not Coughlin’s fault) Scott was nice enough to give me a free oil change and a discount on my transmission fluid change. Unfortunately Coughlin is 155 miles from my house.

Chase was professional, courteous, and great to work with! I will do business with him again in the future

Everything was done quickly.

Service performed right on schedule and everything completed in a perfect manner. Christina is always a great communicator and pays close attention to details, I trust her with my vehicle service.

Just an oil change, all went smooth and quick !

The staff is always so friendly and accommodating! So glad they are near my home

Best service as always. People are so polite. Mechanics are top notch... Thank you!!!

Shannon was amazing to work with and got us exactly what we wanted

Got an oil change. The service writers are very helpful and friendly.

Great staff, that treats you like family. The process was simple and quick.

Service folks are always friendly and explain things. They are not pushy on additional recommended services.

I've been so pleased with everyone at the dealership. Always honest and straight about the cars and every aspect of maintenance and cost. I am a huge fan of Coughlin in every respect.

Maintenance was accomplish. The car was returned very promptly. Persons that I encountered were pleasant, courteous, & professional.

very enjoyable experience! Our sales lady,Bethany Daniel made the buying process very easy and she explained and set up everything we needed.

Everything went great! Glad when Scott Edgel is there to make sure everything is done right. Excellent customer service!

Shannon and John R. were great

Very pleasant experience

Have been dealing with them for many years. Never a bad experience.

Great experience, no complaints

I travelled to Coughlin Chevrolet from Zionsville, IN (Indy-suburb) because of Rick "Corvette" Conti. And you had a near perfect match to the specifications I was looking for. I found it from your Corporate on-line Build and Buy Configurator. Rick was Outstanding! So much so that I can't imagine buying a Corvette from anyone else or anywhere else!

Great customer service 👏

Came in for an oil change. It took over 1:30hrs. Gave it to me for free.

salesman did his Job, the rest of the team I was not happy with my experience, i have purchased several vehicles from Coughlin in the past but this one is forgettable. i was never presented with an offer sheet, i was not given the option of reviewing the final offer, only told we are going to get you a great deal. i was called to the finance managers office and presented the final paper work to sign and had never even seen the deal sheet, i have a rating over 800 but was not given the opportunity for GM Financing at the preferred rate with 90 day deferred payments. had it not been for the crappy 6.2L and the need to trade that truck for the one i wanted i would have and in hind sight should have left.

Stanley was great! He helped through the process and was able to answer my questions. The entire process out the door was the quickest I have experienced.

Jason was patient and answered all questions as thoroughly as he could. I did not feel pressured to make a decision. I highly recommend Jason Payne!!!

The service was done, timely, and properly. The service representative Darren was very polite and handled my transaction well.

Everyone was great! Easiest car buying experience I’ve ever had.

I would like to tell you that Mr Shannon Jones was very professional, caring, compassionate, ambitious, TOP NOTCH employee at Coughlin Pataskala. He had everything ready to go on my new purchase from having the truck cleaned to having all the paperwork ready to go. He went above and beyond. The world needs more people of kindness like Mr Shannon Jones. Thank you Mr Shannon Jones!!! You are the BEST!!

Great customer service and quality service thank you for amazing service

Parts department sold the part I had scheduled for a week to be installed. I was there for 2 and a half hours before anyone let me know. Had to reschedule the part install and drive an hour there for a second time. Service department dropped the ball.

Terry, as always, takes great care of me as does Adam. They both stepped in after being told I shld just take my vehicle for service closer to home

Our experience with Mark Thomas was excellent. He was available and responsive 24/7 - kept us informed every step of the way. We could not have asked for a better salesperson to work with us on such a monumental purchase.

My 2nd corvette from Coughlin and Rick Conti. Great service and knowledge.

Greatest experience ever

Always a great experience

Good service

Between my husband and I this is the 4th vehicle we have purchased from Coughlin Pataskala. We live 45 minutes from there but continue to choose to buy from them because of the level of customer service. Every single person we have dealt with has been amazing, super helpful. This last time I had John, Eric and Stephen and all of them were super knowledgeable and helpful.

Fast and friendly

Great service.

Quick service on the oil change

Adam went above and beyond for my family when it came to fixing our truck. He communicated at every step and explained what was going on. Even when parts did not work for the truck and we had to spend more money than was planned, he made everything easier for us. I appreciate his honesty and genuine concern for our families wishes. Thank you so much!

My car had grease on the door, door handle, inside door panel, and on the hood after service that was not cleaned up without me bringing it to their attention. This was after I paid and was getting ready to leave. Also, both side mirrors and the rear view mirror had been adjusted. This makes me question the care and attention to detail my car receives at this dealership.

Great customer service your experience was very pleasant and they made it very easy

The service was quick and kept me updated on the progress.

Very positive, professional, and polite.

Friendly, even had a sales rep ask me if he needed anything or an umbrella because I was looking at new inventory while I waited

Professional staff

They did a great job

Service was very good.

Christina makes me feel comfortable and helps me in any way she can, like getting me a ride.. I feel like she understands how afraid I am about getting my car fixed and not being taken advantage of because I am a woman.

There was a mix-up on my end relative to my oil change appointment, but Christina was able to work me in without any issues. Everything went very smooth.

Professional Polite Prompt

Quick and easy

Christina did an amazing job communicating throughout the day.

the engine light came on turned iut to be electrical . Christina worked with the extended warranty people and got the bill coverd saving me $800 bucks!!!

Coughlin always has great customer service. Their service department changed my oil fast and washed my truck for free.

Great service!

Service was quickly done. But after I picked up my truck. I was in a hurry to get back to work and didn't notice until I got to work, that a fellow employee pointed out that I had oil and handprints all over my white hood and sides of the truck. It was obvious they didn't take the time to put drop clothes over the sides while working on the truck. Makes you question if the service was done correctly or with the same quality of the attention paid to the vehicle.

Great Service! Amazing people that make the process easy.

Friendly, interested with what going on with our truck. Keeping well informed on your maintenance Explain what was going on with our vehicle Great service definitely recommend them

My sales person is great. I’ve bought over 4 vehicles now thru his help.

Fast , friendly service!

Great people

Dennis Long made car buying easy!

Service was completed quickly.

This makes my 2nd 3 yr lease, the last one also an Equinox, that one a 2022. I leased both thru Mark Thomas, a fellow retired police officer I've known since the mid-1980s. Mark goes out of his way to extend the best customer service and I know he's like that w/all of his customers, not just police friends. He is friendly & exhibits a willingness to do whatever he can to make sure you get a vehicle you're happy with and have a great experience. And he goes out of his way to meet whatever your needs or interests are in a car. He's an all-around nice guy that I've referred to other friends interested in buying or leasing a vehicle too. I will work w/him for my next lease, if he hasn't retired by then, for sure. He always ends the transaction w/a 'call if you need anything or have any questions & thanks you for being a Coughlin customer'.

Fast

I was a half hour early and they said no problem

Me and my SUV felt safe confident that the job would be accomplished

A bit further for me to get to but Tina Warren is always awesome in getting things scheduled checker in and taken care of. A+ always great to deal with!

Ms. Warren was really nice and got me in and out

Everyone was very kind and professional. I recommend others to go there for service.

Staff is top knotch.

Terrible experience. I was told my service would be 1.5. hours. At 2.5 hours I asked the service coordinator for an update and why it was taking so long for just an oil change. At that point the service coordinator checked and saw that there was an email from the service team on additional items that needed to be discussed with me. Anyway, the SC didn't see this earlier so I sat there for an extra hour for nothing and would still be there if I didn't ask. Wasted a lot of my time. And there was not time for me to have the additional items done. So now I need to go back.

Arrived on time pulled right in .....Greeted by Darren Mynes......he is very knowledgeable and does a fine job. We always call him first

Service personnel was fast and friendly

Always great service. Shannon is a great person. I think this is the fourth truck he has sold me. He is true to his word. I forget the name of the young salesman that also helped me but he is a great person also.

Easy process, Bethany Daniel was awesome!

Top Quality. Easy drop off and pick up.

It was a great experience. Everyone was so nice and helpful. Nobody tried to sell me anything I didn’t want or need. You’ve got a good group of folks working for you. I will definitely recommend you to family & friends. And if you didn’t know, we live two hours away and I had met Dale when my husband bought his “work/retirement” truck for the UFCW local 1059. I told Dale I would be shopping for a new SUV within the next year. Knowing I wasn’t buying right then and not knowing if I would really come back, he still took time with me. I really appreciated that. When I was ready to buy, I came to your dealership first and Dale helped me get the vehicle I wanted. Thank you to all of you. P.S. I don’t hate car shopping anymore!

Always helpful and friendly.

Quick and easy experience

Fantastic experience all the way around. Joe Westbrook's wonderful personality makes him an outstanding salesman. John Riley is phenomenal. They always made me feel welcomed everytime I stopped by and kept me informed on the progress as the build developed. Coughlin management and sales departments are the best.

Fast friendly service

everyone was friendly and got oil change done very quickly.

Great job !

Friendly and knowledgeable service advisor. Extremely fast service.

Great

My last three vehicles were purchased from Coughlin. From sales to service the staff have been top-notch.

Work completed efficiently and in a timely manner.

Good organization and work to complete the oil exchange and wheel recycling. I also apprehended the positive leadership quality. Thanks Much!

Very nice and easy going

I arrived early and my car was taken right back and they were finished quickly. The technician was great and covered everything with me regarding the condition of my vehicle and the service they performed.

I had my truck I'm for an oil change, tire rotation and a 27 point inspection on June 17th 2025. My brakes obviously needed work then. However nothing was said or noted on my paperwork. If I had been told I would've got the work done before the rotors were ruined.

Thank you Bethany for your patience and ability to meet out expectations.

The team is great. Completed service on time

Great team. John Riley and Shannon treated me great. Answered all my questions. Helped me through my order and updated me along the way. Hope this is the start of a long relationship with Coughlin and the Pataskala team. Thank you guys!!!

I brought my truck home,parked it in driveway next morning there a 12in round spot on my concrete driveway of oil. When I called the service department I was put on hold and nobody ever answered. I decided to just bring the truck in I left it and couple of hours later they said it was ready.They said that the tech had spilt oil and just left it on my motor and they cleaned it off. This is after the last time I was there in December I had an almost $1000.00 Dollar Brake Job that I started hearing a grinding noise in my rear wheels I took it back in and they said the Emergency brake was installed incorrectly. I am not sure that Coughlin will ever get any of my business in the future

Excellent service

I made appointment and was told the work would take 2.5 hours. All work was completed w/n 1.5 hours. The service asked if I had additional requests, and I asked for the tech to verify air filter needed changed because at last appointment air filter was changed but the counter was not reset. The service tech texted with all updates during the appointment and asked if I would like the truck washed. Completely satisfied.

Oil change and tire rotation. Waited for about an hour and a half. All good except no coffee in the waiting area. 😆

Shannon and everyone else are great to work with

Very efficient and finished when promised.

I appreciate Darren’s attitude and customer service

Responsive and kept you informed of what was going on

Very good service Friendly, professional employees Helpful Reasonable wait time while my car was getting an oil change and tire rotation

Everyone is always so nice and they get you in and out. Thank you Marianne Hursey

very professional

Shannon was professional and gave a very enjoyable experience while purchasing my new vehicle.

very positive

Convenient and easy to schedule!

I found my experience with your deal ship to be very positive.!! I am enjoying my first time electric Car!

My vehicle was in for routine maintenance. As usual, the service team was courteous and friendly and the maintenance was completed in a timely manner. Thanks again.

Great experience and happy with the prices. Really liked not being hassled on giving a 5 star rating by the staff after my purchase. I have bought new before and they always ask for the top rating; this time, Coughlin focused on my needs and earned a 5 star rating.

Always easy and simple for me

Excellent salesperson

Everyone was fantastic. 10/10 experience

Christina is the reason for the 5 star review. The truck is performing well so I’m sure the mechanic did good work but I do not interact with that person. Christina invest in my service needs in a way that makes in more personal. She cares and I really appreciate it.

Satisfactory repair, nice service rep

It was wonderful.

Took care of a problem for me quick and painless. Great place to buy!

I spent 2k, and they didn't wash my car. Everything else is fine

Wait was not very long and the intakes told me about the GM points I had which staved me money.

I dropped my car off at noon for a 1:00 appointment on Friday the 17th to address two seperate issues. I texted the number I was given at 4:00 to see if they had any information. No response so I called at 5 and was surprised when I was told that they had not looked at my car and was asked if I needed my car back before the weekend and was told "thats why I shouldnt bring my car in on a friday for a diagnosis." Which I thought was rude. I had already waited over a week for an appointment in the first place. I told her I needed my car back and was told "I hope they didnt take it apart." And that they close at 6. She then acted like she was going to do me a favor by "staying late." Honestly-thanks for nothing and I will only be bringing my car back for oil changes at this point. Ive purchased 3 cars in the last 9 years from this dealership and was more than disappointed in this trip to the service department. Oh and I was rescheduled two weeks out from my original appointment date-no thank you

Great customer service…great lease and teamwork by whole staff…Enjoyed working with the crew!

The staff are professional, courteous, and helpful

Fast service and polite staff

on time and good turnaround

Shannon Jones Jr. greeted me right away and there was a team atmosphere to ensure that he buying process moved along as smoothly as possible. He remained available to help resolve a couple related issues to that process. Professional job by all involved in the process.

My salesman Mark Thomas was awesome. Made sure I was informed on the buying process and all the fine details. Was very patient with me while I made my decision on which truck to lease.

Appointment was easy, service great

Good experience and staff was very nice and helpful

Everyone was great

Great but now engine light is on this am

Only had one problem with service when they removed the front bumper I don’t think the parking sensors were reattached because they do not work now. Christina was great to wrk with and keep me informed.

Darren created the best service atmosphere I’ve ever had at Coughlin

Dealing with Mr Conti and the Coughlin team was a delightful experience.

I was in & out within an hour.

I had my truck scheduled for a service. Christina helped me. I asked her to check on the status of a radio that was on long term back order because I wanted to schedule it to be installed when it came in. Mine was going to be replaced because it wouldn't turn off when you get out of the vehicle. After completing the scheduled service, Christina had my new radio installed, and I didn't even know it was available. So happy to get 2 appointments done at the same time. It was a nice surprise, coming right before my vacation

I appreciate that the dealership has someone like Chuck Metz (sp?) servicing corvettes. He answers any questions I have and offers advice. He is definitely an asset.

Always receive first class service. Highly recommend

We had a very fast and smooth purchase... No complaints at all

As always, my maintenance visit was uneventful. Greeted nicely, kept up to date on any findings, tire rotation and oil change done quickly. Can't ask for anything more.

I had a very good experience the sales lady really helpful, everyone was kind and professional.

Everything went well. The service techs were very nice and helpful.

They did a good job even though my main contact person was on the road that day. The finance guy, Stephen Anthony, knows his stuff!

Great service !! Employees were very helpful and pleasant to providing service!! THANKS MUCH!!

Good but pricey.

Done right and finished on time

Stanley my sales person was amazing. Delivered on every promise and was extremely patient while I figured out what direction was best for me. John the Gm was top notch as well, no high pressure sales, no over selling i.e. all the after maket products and warranties to drive up the final price. Forgive me Eli in finances was awesome too. In and out with a done deal, thanks guys!!

Eric was very helpful and knowledgeable

The tech and CS Rep were right on time and I was in and out of there for my oil change in an hour. The service is always spectacular at Coughlin Chevy.

Chuck is the best! Only guy I trust to work on my Corvette! Thanks Chuck!

Service department amazing as usual. Thanks Jason and Adam for great service!!

Quick service, reasonable price!

Staff was very knowledgeable and friendly

I was surprised that I was not offered an opportunity to drive the vehicle before I purchased it.

I’m always satisfied with the customer service!! They always do a great job and even check on whatever I may think is a problem!!

Courteous, Efficient, pleasant experience. They know my car.

Everything was perfect

Oil change had been completed for over 20 minutes before service rep came to get me to check out. Should not have taken that long.

Very professional and friendly sales and service were great.

They diagnosed the problem and kept me informed and ordered a part that is

My service at this dealership was very professional, very informational and always dependable the technician Chuck always do a wonderful job on my Corvette. Thank you.

We bought our truck brand new from this location in 2020. We decided that when it needed some work, we would take it here, for the best service. We were wrong... We brought it in because several lights came on all of a sudden, service 4WD, reduced engine power, and codes were reading that they were electrical. We have a code reader but it wasn't giving us enough info. We requested a diagnostic be done on the truck so that we would know what all the lights mean. (We are pretty mechanically inclined individuals but we couldn't seem to find out where this issue was coming from). Ben Shurtts called and said, "The dipstick has no oil on it". The oil was just changed about month prior. He insisted that it had bigger issues going on. We asked to ignore that and focus on the lights please. We knew there was oil in it and that it was just changed. He wouldn't let it go. So he insisted on draining our new oil out and replacing it with TOO MUCH oil. He put 8 quarts in it, it only takes 7. He said there was , "A little over 6 quarts in it". We checked it when we brought it home, it showed as over filled on the dipstick. He called us and told us, "All the lights are taken care of and they will all be off." We picked it up and all of the lights were still on except for the reduced engine power . Called that day and received no call back. Emailed and received no response. Finally got ahold of Ben and he acted like the service 4WD light wasn't on when we brought it in. Said that we would have to pay for another diagnostic to get that checked. Seriously? I am not paying for another diagnostic when I JUST paid for one and didn't any paper or anything explaining what the codes meant. He told us that the wiring harness (which has a bulletin out on it) was melted to the alternator. I couldn't believe I was paying for this. This definitely seems like something that should be covered by a recall or dealership, seeing as it has nothing to do with how it is driven or taken care of. We were charged $657.12 for what must have only taken about an hour's worth of work because they opened at 8am and called me by 9:37am telling me that it was done. Our bill has almost no information on it about what exactly I paid for. I find it hard to believe that a few wires right under the hood, cost me $500.00. Not to mention the extra "dealership charge" on my bill. What is that for? We really did try to be nice and patient but it was extremely hard when Ben was talking to us like we were idiots. He was annoyed and that was obvious, but so were we. Safe to say that even though our last 3 vehicles were purchased from this location (Coughlin Pataskala) we will NEVER purchase another one.

Stacy is excellent.

Shannon and the manager were great in reaching a sales price without all the pressure. Just explored all the options. Thanks for your help in getting our new Equinox EV.

The dealership listen to my needs and took care of what was necessary to my vehicle, I definitely felt like my vehicle was in good care. It was a great experience and will recommend this dealership to anyone. They will have my future business.

Problem not resolved

Very friendly & thorough. Took care of all of my issues.

Stanley and Bethany in sales, Shannon the sales manager, Eli and Stephen the finance managers were great to work with. My wife and I greatly appreciate everything they did for us and for helping us out through the whole process!

Darren was a great service advisor at coughlin pataskala on broad st. Very professional!

The fast service, along with the friendly and helpful staff, made the visit a pleasure.

Amazing customer service and fast service

Father Chuck done the job that I asked him to do. Thanks Father Chuck, I hope my passenger did not scare him tooooooo MUCH.

Professional.

Quick and efficient service.

Was very shorthanded but managed to get my vehicle within a hour

Thais dealer is #1 in my book!

Good

Easy to schedule and great communication

I had a very disappointing experience with Coughlin Chevrolet in Pataskala. The service was poor from start to finish. Communication was almost nonexistent—calls and questions went unanswered by Adam Mahr, and when responses finally came, they were short, dismissive, and unhelpful. The receptionist was equally unprofessional—rude, careless, and even admitted they “didn’t want to be involved in the situation.” That’s not acceptable customer service. My car sat there for 7 weeks with little progress, essentially put on the back burner. To make matters worse, interior pieces went missing and I was told they were “already gone” because the car came in taken apart—which was not true. Finally, after all that time, they tried to sell me a new battery simply because the car was dead from sitting, without even attempting to charge it first to confirm if it was actually bad. That feels dishonest and careless. Overall, the lack of professionalism, accountability, and respect for my time and vehicle has left me very dissatisfied. I would not recommend this dealership’s service department to anyone

Great

communication on exactly the diagnostic findings with my last visit was not clearly communicated. I felt it was more about paying for the service and moving on to the next customer.

I have only had the opportunity to schedule a couple oil changes with this location after purchasing my new truck. However, each time has been very easy to schedule, follow-ups and updates are great, and they have performed service in a very reasonable amount of time after dropping off the vehicle. I will continue to utilize them in the future for my vehicle needs.

Great work done in a timely manner.no issues at all

My oil change and tire rotation took about an hour and a half. I tried to use my rewards to pay for part of it and it became a real hastle because I didn't know my GM customer number. After getting it taken care of this multimillion dollar dealership couldn't find change for a $20 bill except for $5 worth of dimes. A kind lady who said she owned a business took the dimes in exchange for a $5 bill . It seems all they want is credit cards for payment.

Explained very we

Just an oil change. Changed in a timely manner.

Excellent customer service! Mark answered my every question and personally insured that my new truck was completely ready for delivery!!

Always a friendly environment, knowledgeable staff great experience

Outstanding

Came in for oil change/tire rotation was greeting by a friendly face. While waiting the salesman who sold me my vehicle carried on a pleasant conversation and remember many things we discussed during the purchase. Great people to work with!

Always a fantastic experience, knowledgeable, staff, friendly environment!

Techs and staff are knowledgeable, pleasant and helpful.

Helped out on one issue still need to figure out next one when I have more time . Thanks

Great experience

John Riley is the best around . Shannon always does a great job with taking care of us ! The best

We were in and out in a timely manner. Everyone is very friendly and helpful. Shannon always remembers us and is good to see him!

Pleasant, kind and very timely. I’ve been doing business with this dealership for 19 years and have purchased 8 vehicles during that time. I wouldn’t do business with any other dealership. They’re just the best! Gary Klingel Sr.

no pressure, great listening, excellent delivery.

Outstanding in every way

Best experience ever thanks to Keith and Jeff!!!! This is my new dealership! Love my new Z71!

Always great !

Very helpful and very kind

I make the trip to Pataskala for the opportunity to have Chuck Metts "The Star Of Tech Tuesday" perform maintenance and preventive care to my C-7 2019 Corvette. He Is the PCP to my Corvette. What a treasure for Coughlin Chevrolet. Also, Scott Edgell & Adam are a true asset to your facility as they make every transition of service so seamless and pleasant. As long as these individuals continue to meet my needs I will continue to be part of the Coughlin Team. Thank You For All You Do.

Greeted immediately. Work performed in stated and timely manor

The appointment was easy to make. When I arrived at the appointed hour my vehicle was promptly checked in sent to the technician. Mr. Charles Metz has been performing the service work on my vehicle for close to ten years. He is a phenomenal technician and I am most grateful for the care he takes with my car. This man is a tremendous asset to your dealership and I sincerely hope you value his talent and skills as much as I do. He is the reason I bring my vehicle to Coughlin Chevrolet.

Friendly professional, and great customer service

Shannon went above and beyond my expectations to make sure my needs were meet. I was extremely satisfied with experience and purchase. I will be recommending Coughlin services ro my friends and colleagues!

Done right and finish early

Good to catch up with familiar faces! Plenty of seating, which is great for those waiting with children.

This is the second new car that we have bought from Coughlin Pataskala, and our salesman Jason Payne again was so AWESOME! He worked with us and got us the best deal possible AGAIN. Thank you, Jason!!! We will be seeing you in about 5 yrs, for our next car.

Loved the staff at Coughlin Chevrolet Pataskala, the overall experience, and my new Silverado 2500HD !!

Great facility, the staff is excellent and the work was done before the promised time. Strong recommendation for Coughlin Chevy!

Christine, the Service admin worked with was excellent!!!!

kept informed of the progress of service being done. Christina Warren was great!

Well the person who initially spoke to me wasn’t the most welcoming. Then I expressed how my brakes have been squeaking all the time and the answer I was given is that Chevy took some kind of metal out of the brakes in a certain year and ever since then Chevy vehicles brakes are now known to squeak. Which makes me feel like this should have been disclosed when buying a vehicle from you guys. I bought my vehicle in March and the brakes are already squeaking.

They fixed everything that needed done I was very happy with the service teck that checked me in

They are fixing as much and everything that is found. Much appreciated 👍

Friendly, quick

Always great

Always friendly staff and great communication

They didn't do what they said and even tried to make me pay for the free oil change. Nice business practices. Don't look for me anytime soon

Very helpful. Friendly staff.

I’m having my car worked on today

Time was longer than expected as I had even asked about the time beforehand. 2 hours to do a oil change. Again I did not receive any of my points on my GM rewards for another service action at your location . As this has happened in the past. I have lost many points because someone is dropping the ball in this area. I have had my wheels scratched up and I have brought this to the service department employees attention. I know it is tough to get good people to work at this time and do a the job they were hired to do. So I do understand and very patient. Just tired of some of the underlying factors...

Quick and easy.

The advisor was professional and friendly. The waiting room was clean. The service was fast.